Customer Care in Brabant
Brabant is a primary location for global customer care activities, offering years of experience helping companies to find the right personnel, (third party) expertise and technology to ensure customers receive consistently high-quality service.
Labor Force, Telecom Infrastructure and Third Parties
The Netherlands, and Brabant in particular, excels in the availability of well-educated, flexible, multilingual and service-oriented professionals. With a global reputation for multilingual communication and an extensive range of training programs and courses available, it specializes in the supply of the professionals that form the foundation of any pan-European customer care centre.
As one of the world's most wired countries the Netherlands offers:
- state-of-the-art, 100% fiber-optic infrastructure
- largest bandwidth and Internet Exchange in Europe
- a pro-technology, R&D committed government
- a wide range of telecom services at competitive tariffs
- telecom providers keen to introduce new technology
40% of international customer care centers in the Netherlands are operated by third-party providers as a cost-effective alternative to dedicated centers. Client services include:
- fulfillment
- distribution
- database management
- registration
- card validation
- multi-currency billing
- collection services
- repairs
- returns
- e-mail management
Testimonials
Companies with a pan-European Customer Care Centre in Brabant include: T-mobile, Sitel, Otto and Teleperformance
More information on this solution is available in Build your own Brabant report.
